ARCHITECTURAL MODIFICATIONS + RENOVATIONS
I want to renovate my condo. What am I allowed to do?
Visit the Architectural Modifications + Renovations page of this website.
Can I add washer/dryer connections inside my unit?
Visit the Architectural Modifications + Renovations page of this website.
COMMON AREA MAINTENANCE
What does the Association maintain and what am I responsible for maintaining?
Homeowners are responsible for inside your patio, all interior repairs (this includes windows and doors), and utilities/HVAC.
The association manages everything on the exterior of your unit including landscaping, roof repair, and parking areas.
Plumbing repairs that impact only your unit are the homeowner's responsibility. If the line feeds multiple units, the HOA is responsible for the repair.
How do I report a common area maintenance issue?
We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. This can include broken sprinkler heads, puddling water over a period of days indicating a possible plumbing leak, exterior light bulb change requests, etc.
Please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq.
Where is the dumpster?
The dumpster for the property is located in the alley between Birchbrook Manor and Birchbrook II, and are emptied Tuesdays, Thursdays, and Saturdays. Bulk trash is not allowed. This must be hauled off to the landfill or call a junk removal company.
DO NOT leave trash on balconies, patios, or in hallways. This can cause a rodent infestation which cause other costly and hygienic issues down the road.
Where do I put large items that do not fit inside the dumpster?
Large items that do not fit in the dumpster are not to be placed outside the dumpster. We recommend you call a charity to donate your items (many will pick up for free).
Removal of large bulk items placed next to the dumpster (sofa, tables, mattresses, large boxes, etc.) is not included in our trash pickup contracts. Each bulk pickup results in an extra charge to the HOA. Please help us conserve costs and encourage your neighbors to do the same!
There is a locked gate by the dumpster. How do I get a key?
A key to that gate should have been given to you along with the keys to your condo. If you are a renter, please contact your landlord. If you are a homeowner and do not have a key, submit a request on TownSQ. Additional keys can be purchased for a fee of $25.
Is there a recycling option on property?
Yes! We share a recycling bin with Birchbrook II. That is located along the back alley between Birchbrook Manor and Birchbrook II.
How do I get electric/gas/water/trash service?
Homeowners are responsible for electricity to their unit. The association covers water, trash, and recycling.
How do I get a mailbox key?
The association is responsible for the mailbox “cluster” itself. Each owner is responsible for the individual mailbox lock. If you do not have a key, you will need to visit Home Depot or Lowes and purchase a new lock and then contact the postman to have them open the main lock so that you can change the lock. You will need to provide proof of residency. Other options are a locksmith or a handyman.
I'm having issues with pests. Who do I call?
Protex Pest Control services the exterior of the property on the 2nd Friday quarterly (January, April, July, October). Up to 10 units may be added to each visit at no additional fee. Owners are responsible for calling Protex at least one week in advance to be added to the schedule on a first come, first serve basis. 214.528.6151.
I just received a violation notice. Who can I talk to about it?
Covenant violation related inquiries can be directed to your Community Manager, Angela Nethercutt at email@example.com. Additional contact information is available on the notice you received.
I need to report an issue with a neighbor's home.
Please submit a request via TownSq and include a picture and as much detail as possible where applicable.
Is there a list of do's and don'ts I can give to my tenant?
Renters should be familiar with the information on this website, as well as receive a copy of the community’s Rules & Regulations (found on the ASSOCIATION DOCUMENTS page of this website.)
GOVERNING DOCUMENTS + INSURANCE
Where can I find the governing documents of the association?
A copy of the community’s governing documents can be found HERE or in TownSq.
My lender is asking for a copy of the association's insurance. Where do I get this information?
These are available on TownSq in Documents at the top left click filter> category> “insurance certificate” or scroll through the documents until you find the most current copy. Or you may contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at firstname.lastname@example.org. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq.
How do I add my property to reflect on the insurance certificate?
Reach out to the agent listed on the insurance certificate or Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at email@example.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq.
How do I update my contact information/mailing address?
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at firstname.lastname@example.org. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq.
How do I get a lender questionnaire completed?
Lender questionnaires can be ordered at HomeWise.
Where do I obtain a resale certificate?
Resale Certificates can be ordered at HomeWise.
I’m the Lender and would like to get a statement. Is there a charge for this?
A statement can be ordered at HomeWise.
RULES + REGULATIONS
What is the community's pet policy?
Please visit TownSq, under the Documents tab, and find the Declaration or Rules and Regulations.
What is the community's parking policy?
Please visit TownSq, under the tab Documents and find the Declaration or Rules and Regulations.
What is TownSq?
TownSq is an all-in-one app designed to help you connect, collaborate, and stay up to date with your community – any time on any device mobile/tablet or PC. TownSq streamlines operations for board members and simplifies community living for homeowners.
Click HERE for more information.
What does the board do?
The association has responsibility for its common elements as well as the management and operation of its business affairs - - all in accordance with standards established by the governing documents created when the community was first developed. Your Board of Directors carries out these duties and responsibilities. The Board is an elected body, elected periodically by the owners in general. After the board is elected, they select positions among themselves. At a minimum a President, Secretary, and Treasurer are selected. Other Board members provide ad hoc and advisory services. Members of your Board serve without compensation. The Board's authority includes all of the powers and duties enumerated in general law, as long as these powers are not inconsistent with the provisions of the Declaration and Bylaws governing the association.
Who is on the board?
The 2019-2020 Board members are:
How do I find out when the next board meeting will take place? Can I address the board?
Contact your community manager at email@example.com to ask if/when the next Board meeting is scheduled.
Where can I find copies of the most recent board meeting minutes?
Meeting minutes are posted in the Documents section of TownSq. If not, reach out to your property manager.
I am interested in becoming a board member. How do I run?
Each board position is elected for a two-year term. Elections are held at the annual meeting in November. If you are interested in running for the board, contact Angela Nethercutt to be added to the ballot.